208.882.8869  |  CONTACT US  |  DECEMBER 18, 2018    

The Region's Largest and Most Trusted Service Provider

What are First Step's office hours?

First Step Internet office hours are Monday-Friday from 8:00 am to 5:00 pm. Technical support hours: Monday - Friday -- 8:00 am to 7:00 pm Saturday - Sunday -- 9:00 am to 6:00 pm You can visit our chat space at and interact directly with Technical Support. Questions can be submitted via e-mail to techsupport@fsr.net. Questions submitted via e-mail will be given priority and will often be answered within a day of being submitted. You can call us toll-free at 888-676-6377 or at 208-882-8869 in the Moscow / Pullman / Potlatch area. For more information, please check out our Contact Page